FAQ

Everything people ask us before buying. If your question isn't here, email [support@ivytress.com] — a real person answers.

Product & fit

What exactly is an Ivytress cover?

It's a zip-on mattress cover that replaces the fabric surface of your mattress. Dual zippers on the top and bottom let you take the entire fabric layer off and zip a fresh one on — so the surface you sleep on becomes removable, washable, and replaceable.

How is this different from a mattress protector?

A protector sits on top of your mattress and tries to keep stains out. An Ivytress cover becomes the surface of your mattress. That means you can wash it, replace it, and adjust the firmness — things a protector can't do.

Will it fit my mattress?

Pick your mattress size from the dropdown (Twin through California King). Depth matters more than you'd expect, so measure before ordering — our covers fit mattress depths up to [15] inches.

My mattress is deeper than that. What are my options?

Email us at [support@ivytress.com] with your mattress brand and measured depth. Depending on the model we may be able to suggest a fit.

Does it work on any mattress type?

Yes — memory foam, hybrid, innerspring, and latex all work, as long as the dimensions match.

Do I need to buy the pads too?

No. The cover works on its own. Pads are how you change the feel of the bed, not a requirement.

Sizing

How do I measure my mattress?

Measure the mattress itself, not the foundation: width, length, and thickness (depth). If you're between sizes, size up rather than down.

Which size should I choose for a guest room?

Most guest rooms are Queen. If you're not sure, measure — a cover that's close but wrong will slide.

Are the covers pre-shrunk?

Yes. The fabric is pre-shrunk so the fit stays consistent after machine washing.

Comfort & firmness

Can I make my mattress firmer?

Yes. Add the firm eco pad for extra support and a firmer surface feel. Many customers use it on the side of the bed where they sleep and leave the other side as-is.

Can I make it softer?

Yes — the latex pad adds a plusher, more cushioned surface.

Can I use both pads?

You can, though most people find one is enough. The feel also depends on whether you place the pad under or over the cover's fabric layer.

Will it hide the sagging in my mattress?

It replaces the surface, so a stretched, pilled fabric layer will be gone. Deep structural sagging in the mattress core itself can be partially offset with a firm pad, but a cover isn't a structural repair.

Does it feel like a new mattress?

It feels like a new surface. That's the honest answer — you keep your existing support layer and get a fresh, clean, adjustable top.

Care & washing

Can I machine wash it?

Yes. Unzip the cover, wash it on a normal cycle with like colors, and let it air dry. Avoid high heat.

How often should I wash it?

Every [2–3] months is typical, more often if you have pets, allergies, or night sweats.

Will the zippers survive washing?

Close the zippers before washing — that keeps them from snagging other items and protects the teeth. The zippers are reinforced and tested across repeated cycles.

Can I put it in the dryer?

Air drying is best. If you must use a dryer, use low heat only. High heat shortens the life of the fabric and the zippers.

Can I bleach it?

No. Bleach damages the fabric and the zipper tape. Use a normal detergent.

Dust mites, bed bugs & allergies

Does it help with dust mites?

The tight weave creates a barrier that helps reduce exposure to dust mites. Combined with regular machine washing, it keeps that barrier effective over time — which a non-washable cover can't do.

Does it help with bed bugs?

The cover encloses the mattress surface and, with the zippers fully closed, helps reduce access to the mattress interior. It's a protective layer, not a treatment — if you already have an infestation, treat it first.

Is it safe for allergy sufferers?

The construction is designed to reduce exposure, and the materials are chosen to be low-irritation. If you have a specific sensitivity, check the material list on the product page or email us before ordering.

Is Ivytress a medical device?

No. Ivytress is a bedding product, not a medical device. It does not diagnose, treat, or cure any condition, and any allergy- or mite-related information we provide is general information only.

Shipping & delivery

How long does shipping take?

Orders ship within [1–2] business days. Delivery typically takes [5–8] business days, depending on destination.

Do you ship internationally?

We ship to [the destinations listed in our Shipping Policy]. Customs duties and import taxes, where applicable, are the customer's responsibility.

How much is shipping?

Free on orders over $[99]. Below that, rates are calculated at checkout.

Can I track my order?

Yes — you'll get a tracking link by email as soon as your order ships.

Returns & warranty

What's your return policy?

You have [30] days from delivery. Items must be unused and in their original packaging. For hygiene reasons, covers that have been used, washed, or removed from their packaging can't be returned unless they're faulty.

What if it arrives damaged or defective?

Email [support@ivytress.com] with your order number and a photo. We'll replace it or refund you.

Is there a warranty?

Yes — a 12-month warranty against defects in materials and workmanship under normal household use.

Who pays return shipping?

For defective items, we do. For change-of-mind returns, the customer covers return shipping unless stated otherwise.

Orders & payment

Can I change or cancel my order?

Email us as soon as possible. If the order hasn't shipped, we can usually change or cancel it. Once it's shipped, it becomes a return.

What payment methods do you accept?

All major cards through our secure Shopify checkout, plus [any additional methods you enable].

Is checkout secure?

Yes. Payments are processed by Shopify's PCI-compliant checkout. We never see or store your card details.

Do I need an account to order?

No. Guest checkout is available.

Still have a question?

Email [support@ivytress.com] and a real person will get back to you, usually within one business day.

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